This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.
The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
Free interactive demonstration
1 Day
$77 + GST
Benefits
E-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
Interactive exercises/gaming
Media-rich content
Interactive 3D scenarios
Content provided by market leading experts
Relevant photography and illustrations
Multi-generational content and style
And much more
Awarding Body
Skill Prerequisites
There are no prerequisites for this qualification. It is advised that learners have a minimum of Level 1 in literacy or numeracy or equivalent. This qualification is approved for delivery to the age ranges 16+
Assessment Method
Ongoing assessments throughout the training package. To gain the full course award you will need to attend our training centre and complete a multiple choice question paper (MCQ)
Upcoming Courses
27 Apr – 10 May
$77 + GST
27 Jun – 10 Jul
$77 + GST
19 Aug – 01 Sep
$77 + GST
